48-hour refund window
Refunds, explained clearly.
Refund requests must reach us within 2 days (48 hours) of the successful payment, including renewals.
Last updated: September 23, 2026
How to request a refund
Email support@learnwithlexora.com with your Lexora account email, payment ID or receipt number, payment date, and reason for the request. Do not include card details.
We check when your request reaches our inbox against the successful payment time. The 48-hour window is for making your request; you do not need to receive our reply or the money within that window. Requests received after 48 hours are not eligible under this policy.
Review and processing
We review requests manually and process approved refunds through Dodo Payments to the original payment method. Sending a request does not immediately issue a refund. Dodo sends a receipt after the refund succeeds; the time for funds to appear depends on your payment provider.
A successful full refund of your current payment ends paid Plus access for that period. A partial refund keeps that access active. Your learning progress is retained.
Trials and future renewals
A free trial has no payment to refund. If you are charged after your trial, the 48-hour window starts when that payment succeeds. The same window applies separately to each monthly renewal payment.
To stop future charges, cancel through Manage billing in your account. Sending a refund request does not cancel your subscription. Cancel before your free trial ends to avoid the first charge.
Go to billingThis policy does not limit any rights required by applicable law or Dodo Payments' buyer terms.